Troubleshooting

If the login credentials you've used are not recognised, you will get the following response:

<ResponseStatus>

<ReturnStatus>

<Success>false</Success>

<Exceptions>

<Exception>Not logged in successfully.</Exception>

<Exception>Could not find login credentials for TestLogin/TestPassword</Exception>

</Exceptions>

</ReturnStatus>

</ResponseStatus>

If you get this response, check the following and try again:

• • You are using the correct XML structure. The structure should match the example

  • Your login is spelled correctly

  • Your password is spelled correctly

If you still do not get a successful response or receive a different error, please contact your administrator.